Frequently Asked Questions

Reservation and Ticketing

All Passengers are advised to reconfirm their flights at least 72 Hours before scheduled departure. Re-confirmation is important in case of any changes to your flight. This can be done by e-mail or you can directly call your sales agent through which you bought the tickets or call our toll free no 1300 (within Bhutan).

Travel Information

Customer Service

On international routes your free baggage allowance is 30kgs for economy class and 40 kgs for Business class. An infant under 2years of age and not occupying a seat is not entitled to baggage allowance.

Products and Programs

You may register online on our program website at and requirements are that you should be at least 12 years of age holding a valid ID proof document of any nationality. The accepted ID proof documents are:

  1. Passport or,
  2. Citizenship ID Card (for Bhutanese nationals only) or,
  3. Voter ID (for Indian Nationals only).