Program Information

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ABOUT THE PROGRAM

Download HappinesSMiles Member Handbook

HappinesSMiles, Bhutan’s first frequent flyer program was launched on 10th November 2014, in commemorating the birth anniversary of His Majesty the Fourth Druk Gyalpo Jigme Singye Wangchuck and in celebrating His Majesty’s enlightened and visionary philosophy, Gross National Happiness.

The members of the program can accrue miles corresponding to the distance flown on Drukair and the class of service availed. Accrued miles may then be redeemed for Award Flights, Award Upgrades at airports and enjoy other benefits as you attend higher membership tiers.

ELIGIBILITY

To enrol in the program as a member, the individual must be:

  1. At least 12 years of age or older
  2. Holding a valid ID proof document of any nationality

DOCUMENTATION

A valid Passport is mandatory while the following documents may also be accepted as a travel document:

  1. Citizenship ID Card (for Bhutanese nationals only) or,
  2. Voter ID (for Indian Nationals only).

MEMBERSHIP TIERS

HappinesSMiles Program offers 3 tiers of membership:

  1. Silver (Basic tier)
  2. Gold
  3. Platinum (the elite tier).

MEMBERSHIP NUMBER

Upon enrolment, members will be assigned a permanent membership number that will be the permanent reference point of the member’s relationship with the HappinesSMiles Program throughout the membership lifetime of the member.

MEMBERSHIP CARD

Each member will receive e-membership card upon successful enrolment, and, or when upgraded or downgraded from one membership tier to another, or when re-assigned to Gold/Platinum tier with new tier validity specified on the e-membership card.

Except when a member is tiered to Silver, a physical membership card will also be sent to members during the following events:

  1. When a Member is upgraded, downgraded or is re-assigned to a Gold Membership Tier, a physical Gold membership card will be sent to the member.
  2. When a Member is upgraded, downgraded or is re-assigned to a Platinum Membership Tier, a physical Platinum membership card will be sent to the member.

PROGRAM TERMS AND CONDITIONS

The terms and conditions of the program which explains the nature and scope of the relationship between HappinesSMiles Program, the frequent flyer program of Drukair, Royal Bhutan Airlines, and a member of the program are detailed hereunder. The terms and conditions are subject to change from time to time.

  1. To participate in the Program, the applicant must be at least 12 years of age or older holding a valid passport of any nationality.
  2. Only an individual can be enrolled as a member per account.
  3. Miles can be earned on all scheduled Drukair flights except on unused, forfeited, refunded, free, no value, denied boarding, barter, infant fares, and on all non-revenue tickets.
  4. Miles accumulated on Drukair is determined by the distance travelled and the class of service availed.
  5. Members receive mileage credit based on distance between origin and destination of Drukair operated flights as determined by Drukair.
  6. All travel documentation, including tickets, boarding passes, electronic ticket payment and other payment receipts should be retained until miles has been credited to your account.
  7. It is the responsibility of each Member to present their membership card / quote their membership number during ticketing or at the airport check-in counter in order to help ensure that all miles has been credited.
  8. Miles can be accumulated solely by the enrolled member who travels, regardless of who pays for the ticket, and cannot be combined with or transferred to the accounts of other members.
  9. Membership and accrued Miles are non-transferable from one member to another under any circumstances.
  10. Drukair may change the HappinesSMiles Program rules, regulations, and benefits, conditions of membership, in whole or in part at any time with or without notice even though change may affect the value of the mileage or Awards already issued.
  11. The selling, purchasing, bartering, auctioning or exchanging of all HappinesSMiles Awards for compensation is strictly prohibited. Drukair reserves the right to withhold or confiscate the HappinesSMiles Award Documents, void all available Miles, close accounts, terminate membership, with or without notice, and take legal action in the event of any member found to be conducting a commercial transection with third parties involving HappinesSMiles Award Documents.
  12. Drukair reserves the right to terminate the HappinesSMiles Program at any time.
  13. Any disagreement with regard to the HappinesSMiles program shall be subject to the Laws of the Kingdom of Bhutan and referred to the Royal Court of Justice in Paro as the court of first instance.