In these Conditions, except where the context otherwise requires or where it is
otherwise expressly provided, the following expressions have the meanings respectively
assigned to them, that is to say:
Agreed Stopping Places, for the purposes of the Convention and of these Conditions,
(which may be altered by Carrier in accordance with Article 10) means those places,
except the place of departure and the place of destination, set forth in the ticket
or as shown in Carrier's timetables as scheduled stopping places on the passenger's
route. Baggage means such articles, effects and other personal property of a passenger
as are necessary or appropriate for his wear, use, comfort or convenience in connection
with the trip. Unless otherwise specified, it shall include both checked and unchecked
baggage of the passenger.
Baggage Check means those portions of the ticket which relate to the carriage of
passenger's checked baggage. Baggage Identification Tag means a document issued
by Carrier solely for identification of checked baggage. Banning Notice means a
written notice given to a person by Carrier informing him that he is banned from
travelling on all of Carrier’s flights.
Carrier includes the air carrier issuing the ticket and all air carriers that carry
or undertake to carry the passenger and/or his baggage thereunder or perform or
undertake to perform any other services related to such air carriage. Carrier's
Regulations means rules, other than these Conditions, published by Carrier and in
effect on date of commencement of carriage, governing carriage of passengers and/or
baggage and shall include applicable tariffs in force. Checked Baggage means baggage
of which Carrier takes sole custody and for which Carrier has issued a baggage check.
Conjunction Ticket means a ticket issued to a passenger in conjunction with another
ticket which together constitute a single contract of carriage. Convention means
whichever of the following instruments are applicable: the Convention for the Unification
of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12
October 1929 (Warsaw Convention); or the Warsaw Convention as amended at The Hague
on 28 September 1955. Damage includes death, injury, delay, loss, partial loss or
other damage of whatsoever nature arising out of or in connection with carriage
or other services performed by Carrier incidental thereto. Days means calendar days,
including all seven days of the week; provided that, for the purpose of notification,
the day upon which notice is dispatched shall not be counted; and that for purposes
of determining duration of validity the day upon which the ticket is issued, or
flight commenced, shall not be counted. Electronic Coupon means an electronic Flight
Coupon or other value document held in Carrier's database. Electronic Ticket means
the Itinerary/Receipt issued by or on behalf of Carrier, the Electronic Coupons
and, if applicable, a boarding document.
Flight Coupon means that portion of the ticket that bears the notation "good for
passage", or in the case of an electronic ticket, the electronic coupon, and indicates
the particular places between which passenger is entitled to be carried. Itinerary/Receipt
means a document or documents forming part of the electronic ticket which includes
the information and notices required under the Convention and as otherwise required.
Normal Fare means the highest fare established for a first, intermediate or economy/tourist
class service during the period of applicability. Passenger means any person, except
members of the crew, carried or to be carried in an aircraft with the consent of
Passenger Coupon or Passenger Receipt means that portion of the ticket issued by
or on behalf of Carrier, which is so marked and which ultimately is to be retained
by the passenger. Special Fare means a fare other than the normal fare. SDRs means
Special Drawing Rights as defined by the International Monetary Fund. Stopover means
a deliberate interruption of the journey by the passenger, at a point between the
place of departure and the place of destination, which has been agreed to in advance
by Carrier. Ticket means either the document entitled ?Passenger Ticket and Baggage
Check?, or the Electronic Ticket, in each case issued by or on behalf of Carrier,
and including Conditions of Contract, notices and the Coupons contained in it. Unchecked
Baggage means any baggage of the passenger other than checked baggage.
(a) These Conditions are the Carrier's Conditions of Carriage referred to in the
ticket and, except as provided in Paragraphs 3, 4 and 5 of this Article, apply to
all carriage by air of passengers and baggage, including services incidental thereto,
performed by Carrier for reward.
(b) These Conditions also apply to gratuitous and reduced fare carriage except to
the extent that Carrier has provided otherwise in its Regulations or in the relevant
contracts, passes or tickets.
(c) These Conditions and Carrier's Regulations, fares and charges are subject to
change without notice; provided that no such change shall apply after the carriage
hereunder has commenced. The fares and charges applicable to the carriage are those
in effect at the date of commencement of carriage covered by the first flight coupon
of the ticket, or in the case of an electronic ticket, as indicated for the first
flight segment in the itinerary/receipt, except as otherwise provided in Carrier's
If Carriage is performed pursuant to a charter agreement, the Charter Regulations
(if any) of Carrier shall be applicable thereto and these Conditions apply only
to the extent provided in the said Charter Regulations. Where there are no Charter
Regulations applicable, these Conditions shall apply to such Carriage in so far
as they are not excluded by or inconsistent with the terms of the charter agreement
and the charter ticket. The passenger, by accepting the Carriage pursuant to the
said charter agreement, whether or not concluded with the passenger, agrees to be
bound by the applicable provisions of such agreement.
3. Overriding Law.
To the extent that any provision contained or referred to herein is contrary to
anything contained in the Convention where applicable and in any applicable laws,
government regulations, orders or requirements that cannot be waived by agreement
of the parties, such provision shall not apply. The invalidity of any provision
shall not affect the validity of any other provision.
4. Conditions Prevail Over Regulations.
Save as provided herein, in the event of inconsistency between these Conditions
and Carrier's Regulations, these Conditions shall prevail, except where tariffs
in force in the United States or Canada apply, in which case the tariffs shall prevail.
Para. 1.(a) Ticket Prima Facie Evidence of Contract.
The ticket constitutes prima facie evidence of the contract of carriage between
Carrier and the passenger named on the ticket. Carrier will provide carriage only
to the passenger holding such ticket, or holding, as proof of payment or part payment,
any other Carrier document issued by Carrier or its Authorized Agent. The ticket
is and remains at all times the property of the issuing Carrier. The Conditions
of Contract contained in the ticket are a summary of some of the provisions of these
Conditions of Carriage.
(b) Requirement for Ticket.
Except in the case of an electronic ticket, a person shall not be entitled to be
carried on a flight unless that person presents a ticket valid and duly issued in
accordance with Carrier's Regulations and containing the flight coupon for that
flight and all other unused flight coupons and the passenger coupon. A passenger
shall furthermore not be entitled to be carried if the ticket presented is mutilated
or if it has been altered otherwise than by Carrier or its Authorized Agent. In
the case of an electronic ticket, a person shall not be entitled to be carried on
a flight unless that person provides positive identification and has a ticket valid
and duly issued in accordance with Carrier's Regulations and contained in Carrier's
(c) Loss, etc. of Ticket.
In case of loss or mutilation of a ticket, or part thereof, or non-presentation
of a ticket containing the passenger coupon and all unused flight coupons, the issuing
Carrier may at the passenger's request and subject to Carrier's Regulations replace
such ticket or part thereof by issuing a new ticket on receipt of proof satisfactory
to Carrier that a ticket valid for the flights in question was duly issued, provided
that the passenger undertakes in such form as may be prescribed by Carrier to pay
to Carrier the fare or charges as applicable to the new ticket, and to the extent,
that the lost or missing ticket or the missing flight coupons are used by any person,
or that refund in respect thereof is made to any person.
(d) Ticket not Transferable.
A ticket is not transferable. If someone other than the person entitled to be carried
on a ticket travels pursuant to that ticket or is given a refund in connection therewith,
Carrier shall not be liable to the person so entitled if in good faith it provides
carriage, or makes a refund. If a ticket is presented by someone other than the
person entitled to be carried thereunder or to a refund in connection therewith,
Carrier shall not be liable to the person so entitled if in good faith it provides
carriage or makes a refund to the person presenting the ticket. Further, if a ticket
were to be used by any person other than the person entitled to be carried, with
or without the knowledge and/or consent of the person entitled to be carried, Carrier
is not liable for the death or injury to or delay in the carriage of such person
or for the destruction, loss or damage to or delay in the carriage of such person's
baggage or other personal property arising from or in connection with such use.
Further, if a ticket were to be used by any person other than the person entitled
to be carried, with or without the knowledge and/or consent of the person entitled
to be carried, Carrier is not liable for the death or injury to or delay in the
carriage of such person or for the destruction, loss or damage to or delay in the
carriage of such person's baggage or other personal property arising from or in
connection with such use.
(e) Changes Requested by Passenger.
Changes to the ticket requested by the passenger will be subject to Carrier's Regulations.
Para. 2.(a) Period of Validity.
A ticket is valid for carriage for one year from the date of commencement of travel
or if no portion of the ticket is used, from the date of issue thereof, except as
otherwise provided in the ticket based on any special fare conditions.
(b) Extension of Validity.
If a passenger is prevented from travelling within the period of validity of the
ticket because Carrier:
1. cancels the flight on which the passenger holds a reservation; or
2. omits a scheduled stop, being the passenger's place of departure, place of destination
or a stopover; or,
3. fails to operate a flight reasonably according to schedule; or
4. causes the passenger to miss a connection; or
5. substitutes a different class of service; or
6. is unable to provide previously confirmed space; the validity of such passenger's
ticket will be extended until Carrier's first flight on which space is available
in the class of service for which the fare has been paid.
(c) When a passenger with a normal fare ticket, or a special fare ticket which has
the same validity as a normal fare ticket, is prevented from travelling within the
period of validity of his ticket because at the time such passenger requests reservations
Carrier is unable to provide space on the flight, the validity of such passenger's
ticket will be extended until Carrier's first flight on which space is available
in the class of service for which the fare has been paid.
Para. 3. Coupon Sequence.
(a) Carrier will honour flight coupons, or in the case of an electronic ticket,
an electronic coupon, only in sequence from the place of departure as shown on the
(b) The ticket may not be valid and Carrier may not honour the passenger's ticket
if the first flight coupon, or in the case of an electronic ticket, an electronic
coupon, for international travel has not been used and the passenger commences his
journey at any stopover or agreed stopping place.
(c) Each flight coupon, or in the case of an electronic ticket, an electronic coupon,
will be accepted for carriage in the class of service specified therein on the date
and flight for which accommodation has been reserved. When flight coupons, or in
the case of an electronic ticket, an electronic coupon, are issued without a reservation
being specified thereon, space will be reserved on application subject to the conditions
for the relevant fare and the availability of space on the flight applied for.
(d) Where applicable, the passenger coupon and all unused flight coupons not previously
surrendered to Carrier shall be retained by the passenger throughout his journey
and shall be produced and the applicable flight coupons surrendered to Carrier at
(e) If the passenger fails or has failed to use the flight coupons, or in the case
of an electronic ticket, the electronic coupon, in sequence, Carrier is entitled
to recompute the fares in accordance with Carrier's Regulations for the use of said
coupons and the passenger is liable to pay to Carrier any difference between the
recomputed fares and the fares already paid by or due from the passenger.
Para. 4. Name and Address of Carrier.
Carrier's name may be abbreviated in the ticket. Carrier's address shall be deemed
to be the airport of departure shown opposite the first abbreviation of Carrier's
name in the "CARRIER" box in the ticket, or in the case of an electronic ticket,
as indicated for the first flight segment in the itinerary/receipt.
Stopovers may be permitted at agreed stopping places only if arranged with Carrier
in advance and provided for in the ticket, and are subject to government requirements,
Carrier's Regulations and Carrier's timetables. Additional charges for stopovers
will be payable as provided in Carrier's Regulations.
FARES AND CHARGES
Para .1. General.
(a) Fares apply only for carriage from the airport at the point of origin to the
airport at the point of destination. Fares do not include ground transport service
between airports and between airports and town centres, unless Carrier's Regulations
provide such ground transport will be furnished without additional charge.
(b) Meals served in the aircraft will be free of charge except as otherwise provided
in Carrier's Regulations. Meals other than meals served in the aircraft are not
included in the fare and are payable by the passenger except as otherwise provided
in Carrier's Regulations.
Para. 2. Applicable Fares.
Applicable fares for carriage governed by these Conditions are those published by
or on behalf of Carrier or, if not so published, constructed in accordance with
Carrier's Regulations. Subject to government requirements and Carrier's Regulations,
the applicable fare is the fare for the flight or flights in effect on the date
of commencement of the carriage covered by the first flight coupon of the ticket,
or in the case of an electronic ticket, as indicated for the first flight segment
in the itinerary/receipt. When the amount that has been collected is not the applicable
fare the difference shall be paid by the passenger, or, as the case may be, refunded
by Carrier, in accordance with Carrier's Regulations.
Para. 3. Precedence of Fares.
Unless otherwise provided in Carrier's Regulations, a published fare takes precedence
over the combination of intermediate fares applicable to the same class of service
between the same points via the same routing.
Para. 4. Routing.
Unless otherwise provided in Carrier's Regulations, fares apply only to routings
published in connection therewith. If there is more than one routing at the same
fare, the passenger may specify the routing prior to issue of the ticket. If no
routing is specified, Carrier may determine the routing.
Para. 5. Taxes and Charges.
Any tax or charge imposed by government or by local aeronautical authorities or
other authority, or by the operator of an airport, in respect of a passenger or
the use by a passenger of any services or facilities will be in addition to the
published fares and charges and shall be payable by the passenger, except as otherwise
provided in Carrier's Regulations.
Para. 6. Currency.
Subject to applicable law, fares and charges are payable in currency acceptable
to Carrier. When payment is made in a currency other than the currency in which
the fare is published, such payment will be made at the prevailing rate of exchange
established for such purpose by Carrier and available for inspection at the relevant
Para. 1. Reservation Requirements.
(a) A reservation is not confirmed until (1) it is entered on the appropriate flight
coupon, or in the case of an electronic ticket, the electronic coupon, by Carrier
or its Authorized Agent; (2) a ticket has been duly issued to the passenger, or
in the case of an electronic ticket, when it has been duly created in Carrier's
database; and (3) the passenger has paid for his ticket (or made credit arrangements
with Carrier) within the ticketing time limit prescribed in Carrier's Regulations.
A reservation that does not comply with any of these requirements may be cancelled
by Carrier at any time without notice.
(b) As provided in Carrier's Regulations, certain fares may have conditions which
limit or exclude the passenger's right to change or cancel reservations.
Para. 2. Personal Data.
The passenger recognizes that personal data has been given to Carrier for the purposes
of making a reservation for carriage, obtaining ancillary services, facilitating
immigration and entry requirements, and making available such data to government
agencies who may share such personal data with other government agencies which is
beyond the control of the Carrier. For these purposes the passenger authorizes Carrier
to retain such data and to transmit it to its own offices, other carriers or the
providers of such services, in whatever country they may be located. Please note
that government regulations may require that we provide information on or permit
access to passenger/customer data.
Para. 3. Seating.
Carrier does not guarantee to provide any particular seat in the aircraft and the
passenger agrees to accept any seat that may be allotted on the flight in the class
of service for which the ticket has been issued.
Para. 4. Service charge when space not occupied.
A service charge, in accordance with Carrier's Regulations, may be payable by a
passenger who fails to use space for which a reservation has been made or to cancel
the reservation within the cancellation time limit prescribed in Carrier's Regulations.
Para. 5. Communications Expenses.
The passenger will be charged for communications expenses made in connection with
his reservation or journey and incurred by Carrier as a result of the passenger's
request, other than communication expenses incurred in securing the original reservation
on a flight.
Para. 6. Reconfirmation of Reservations.
Onward or return reservations may be subject to the requirement to reconfirm the
reservation in accordance with and within the time limits specified in Carrier's
Regulations. Failure to comply with any such requirement may result in cancellation
of any onward or return reservations.
Para. 7. Cancellation of Onward Reservations made by Carrier.
If a passenger does not use a reservation and fails to advise Carrier, Carrier will
cancel or request cancellation of any onward or return reservations.
Para. 8. No-Show Passengers.
Passenger(s) having confirmed reservations and not showing up prior to the time
prescribed for check in will be termed as No-Show and no responsibility will be
assumed. Passenger(s) will be accepted for travel only on the next available flight
subject to seat availability with the applicable No-show charges as per carrier’s
Para. 9. Check-In Time.
The time shown on the ticket is departure time of your flight. Passengers should
allow sufficient time to complete all the formalities and recommended to arrive
at the airport atleast two hours prior to the time of departure. Our counters normally
close 30minutes before departure and passengers arriving after this time may not
be accepted for travel and no responsibilities will be assumed by the carrier.
The passenger shall arrive at the Carrier's check-in location and boarding gate
sufficiently in advance of flight departure to permit completion of any government
formalities and departure procedures and in any event not later than the time that
may be indicated by Carrier. If the passenger fails so to arrive in time at Carrier's
check-in location or boarding gate or appears improperly documented and not ready
to travel, Carrier may cancel the space reserved for him and will not delay the
flight. Carrier is not liable to the passenger for loss or expense due to the passenger's
failure to comply with the provisions of this Article.
REFUSAL OF AND LIMITATION ON CARRIAGE
Para. 1. Right to Refuse Carriage.
Carrier may refuse carriage of any passenger or passenger's baggage for reasons
of safety or if, in the exercise of its reasonable discretion, Carrier decides that:
(a) such action is necessary in order to comply with any applicable laws, regulations
or orders of any state or country to be flown from, into or over; or
(b) the conduct, age, or mental or physical state of the passenger is such as to:
1. require special assistance of Carrier, or
2. cause discomfort or make himself objectionable to other passengers, or
3. involve any hazard or risk to himself or to other persons or to property; or
(c) such action is necessary because the passenger has failed to observe the instructions
of Carrier; or
(d) the passenger has refused to submit to a security check; or
(e) the applicable fare or any charges or taxes payable have not been paid, or credit
arrangements agreed between Carrier and the passenger (or the person paying for
the ticket) have not been complied with; or
(f) the passenger:
1. does not appear to be properly documented, or
2. may seek to enter a country through which he is in transit, or
3. may destroy his documentation during flight, or
4. will not surrender travel documents to be held by the flight crew, against receipt,
when so requested by the Carrier; or
5. not holding valid documents for entry into the destination or
(g) the ticket:
1. has been acquired unlawfully or has been purchased from an entity other than
the issuing Carrier or its Authorized Agent, or
2. has been reported as being lost or stolen, or
3. is a counterfeit ticket, or
4. any flight or electronic coupon has been altered by anyone other than Carrier
or its Authorized Agent, or in the case of a flight coupon, has been mutilated,
and Carrier reserves the right to retain such ticket; or
(h) the person presenting the ticket cannot prove that he is the person named in
the ticket. Carrier reserves the right to retain such paper ticket or
(i) the person has been issued a Banning Notice and the person has bought the ticket
while the ban applies. Once the Banning Notice has been issued to the person, he
is not to buy a ticket or ask or allow anyone to buy a ticket for him. Carrier will
refuse to carry the person if he tries to travel while a Banning Notice is in force
against him and he will be entitled to a voluntary refund. The Banning Notice will
state the date when the ban comes into effect.
Para. 2. Recourse when Carriage Refused.
The sole recourse of any passenger refused carriage pursuant to Paragraph 1 for
reasons of safety or for any of the reasons specified in Subparagraphs 1(a), 1(b),
1(c), 1(d), 1(e) or 1(f) shall be recovery of the refund value of the unused ticket
or portion thereof, in accordance with Article 11 Paragraph 3, subject to deduction
of any applicable service charge for Subparagraphs 1(b)(2) or 1(c). Except as provided
in this Paragraph, Carrier is not liable to any person for any refund or loss or
expense whatsoever arising from or in connection with a refusal of carriage pursuant
to Paragraph 1, whether arising in tort, contract or otherwise howsoever.
Para. 3. Limitation on Carriage.
Acceptance for carriage of children, incapacitated persons, pregnant women or persons
with illness may be subject to prior arrangement with Carrier, in accordance with
Para. 1. Items Unacceptable as Baggage.
(a) The passenger shall not include in his baggage:
1. items which do not constitute baggage as defined in Article 1 Paragraph 1 hereof;
2. items which are likely to endanger the aircraft or persons or property on board
the aircraft, such as explosives, compressed gases, corrosives, oxidizing radio-active
or magnetized materials, materials that are easily ignited, poisonous, offensive
or irritating substances, liquids (other than liquids in the passenger's unchecked
baggage for his use in the course of the journey), or those specified in the Dangerous
Goods Regulations of the International Civil Aviation Organisation (ICAO) and the
International Air Transport Association (IATA), and in Carrier's Regulations;
3. items the carriage of which is prohibited by the applicable laws, regulations
or orders of any state to be flown from, to or over;
4. items which in the opinion of Carrier are unsuitable for carriage by reason of
their weight, size or character, such as fragile or perishable items;
5. live animals, except as provided for in Paragraph 10 of this Article.
(b) If the passenger is in possession of, or if his baggage includes any arms and/or
munitions, he shall present them to Carrier for inspection prior to commencement
of carriage. If Carrier accepts such items for carriage it may require them to be
delivered to and remain in its custody until the passenger's arrival at the airport
building at the place of destination.
(c) The passenger shall not include in checked baggage fragile or perishable items,
money, jewellery, precious metals, silverware, negotiable papers, securities or
other valuables, business documents, passports and other identification documents,
samples, medicines or drugs.
(d) Various countries have implemented restrictions on the carriage of liquids,
aerosols and gels in compliance with new guidelines set by the ICAO. For further
information on the restrictions imposed by the list of countries, please check with
the carrier’s offices
(e) If any items referred to in Subparagraph (a) or (b) of this Paragraph are carried,
whether or not they are prohibited from carriage as baggage, the carriage thereof
shall be subject to the charges, limitations of liability and other provisions of
these Conditions applicable to the carriage of baggage.
Articles, which may be carried free in addition to the Baggage allowance (subject
to applicable security regulations) are:-
• An overcoat, wrap or blanket.
• An umbrella or walking stick.
• A lady's handbag, lady's pocket book or lady's purse.
• A reasonable amount of reading matter for the flight.
• A small camera and/or a pair of binoculars.
• Infant's food for consumption in flight and infant's carrying basket.
•A fully collapsible invalid's wheelchair and/or a pair of crutches and/or braces
or other prosthetic device for your use provided that you are dependent upon them.
Para. 2. Right to Refuse Carriage.
(a) Carrier may refuse carriage as baggage of such items described in Paragraph
1 of this Article as are prohibited from carriage as baggage and may refuse further
carriage of any such items on discovery thereof.
(b) Carrier may refuse to carry as baggage any item because of its size, shape,
weight or character.
(c) Unless advance arrangements for its carriage have been made with Carrier, Carrier
may carry on later flights baggage which is in excess of the applicable free allowance.
(d) Carrier may refuse to accept baggage as checked baggage unless it is properly
packed in suitcases or other similar containers to ensure safe carriage with ordinary
care in handling.
Para. 3. Right of Search.
For reasons of safety and security, Carrier may request the passenger to permit
a search to be made of his person and his baggage, and may search or have searched
the passenger's baggage in his absence if the passenger is not available, for the
purpose of determining whether he is in possession of or whether his baggage contains
any item described in Paragraph 1
(a) above or any arms or munitions which have not been presented to Carrier in accordance
with Paragraph 1
(b) above. If the passenger is unwilling to comply with such request Carrier may
refuse to carry the passenger or baggage and the sole recourse against Carrier for
the passenger so refused shall be a refund calculated in accordance with Article
11 Paragraph 3.
Para. 4. Checked Baggage.
(a) Upon delivery to Carrier of baggage to be checked Carrier shall take custody
thereof and issue a baggage identification tag for each piece of checked baggage.
(b) If baggage has no name, initials or other personal identification, the passenger
shall affix such identification to the baggage prior to acceptance.
(c) Checked baggage will be carried on the same aircraft as the passenger, unless
Carrier decides that this is impracticable, or due to space restrictions, in which
case Carrier will carry the checked baggage on Carrier's next flight on which space
Para. 5. Free Baggage Allowance.
Passengers may carry free of charge baggage as specified and subject to the conditions
and limitations in Carrier's Regulations. Where two or more passengers, travelling
as one party to a common destination or point of stopover by the same flight, present
themselves and their baggage for travelling at the same time and place, they may
be permitted to total free baggage allowance equal to the combination of their individual
free baggage allowances. The Free Baggage Allowance for Checked Baggage for adults
and children aged 2 years and above is as follows :
Business Class 30Kgs
Economy Class 20Kgs
Para. 6. Excess Baggage.
The passenger shall pay a charge for the carriage of baggage in excess of the free
baggage allowance at the rate and in the manner provided in Carrier's Regulations.
Para. 8. Unchecked baggage.
(a) Baggage which the passenger carries on to the aircraft must fit under the seat
in front of the passenger or in an enclosed storage compartment in the cabin. Items
determined by Carrier to be of excessive weight or size will not be permitted in
(b) Objects not suitable for transport in the cargo compartment (such as delicate
musical instruments and the like) will only be accepted for transportation in the
cabin compartment if due notice has been given in advance and permission granted
by Carrier. The transport of such objects may be charged for separately.
Para. 9. Collection and Delivery of Baggage.
(a) The passenger shall collect his baggage as soon as it is available for collection
at places of destination or stopover.
(b) Carrier shall deliver checked baggage to the bearer of the baggage check upon
payment of all unpaid sums due to Carrier under the contract of carriage. Carrier
is under no obligation to ascertain that the bearer of the baggage check is entitled
to delivery of the baggage and Carrier is not liable for any loss, damage, or expense
arising out of or in connection with its failure so to ascertain. Delivery of baggage
will be made at the destination shown in the baggage check.
(c) If a person claiming the baggage is unable to produce the baggage check and
identify the baggage by means of a baggage (identification) tag, Carrier will deliver
the baggage to such person only on condition that he establishes to Carrier's satisfaction
his right thereto, and if required by Carrier, such person shall furnish adequate
security to indemnify Carrier for any loss, damage or expense which may be incurred
by Carrier as a result of such delivery.
(d) Acceptance of baggage by the bearer of the baggage check without complaint at
the time of delivery is prima facie evidence that the baggage has been delivered
in good condition and in accordance with the contract of carriage.
Para. 10. Animals.
(a) Animals such as dogs, cats, household birds and other pets, when properly crated
and accompanied by valid health and vaccination certificates, entry permits, and
other documents required by countries of entry or transit will, with the advance
agreement of Carrier, be accepted for carriage, subject to Carrier's Regulations.
(b) If accepted as baggage, the animal, together with its container and food carried,
shall not be included in the free baggage allowance of the passenger but constitute
excess baggage, for which the passenger shall pay the applicable rate.
(c) Guide dogs accompanying sight/hearing impaired passengers together with containers
and food, will be carried free of charge in addition to the normal free baggage
allowance, subject to Carrier's Regulations.
(d) Acceptance for carriage of animals is subject to the condition that passenger
assumes full responsibility for such animal. Carrier shall not be liable for injury
to or loss, delay, sickness or death of such animal or in the event that it is refused
entry into or passage through any country, state or territory.
SCHEDULES, CANCELLATION OF FLIGHTS
Para. 1. Times and Schedules not Guaranteed.
Due to the geographical location and operating challenges out of Paro airport in
Bhutan which is severely dependent on weather conditions the carrier while making
every effort to maintain the schedule integrity, however due to circumstances beyond
its control and as the only carrier operating in and out of Paro requires every
passenger to read and note the terms and conditions as per this Article 10.
(a) Carrier undertakes to use its best efforts to carry the passenger and his baggage
with reasonable dispatch. Times shown in the ticket, timetables or elsewhere are
not guaranteed and do not form part of the contract of carriage and Carrier assumes
no responsibility for making connections.
(b) Schedules are subject to change without notice. Carrier may when circumstances
so require alter or omit stopping places shown on the ticket or in schedules and
may without notice substitute alternate carriers or aircraft.
(c) Carrier will not be liable for errors or omissions in timetables or other publications
of schedules or in statements or representations made by employees, agents or representatives
of Carrier as to the dates or times of departure or arrival or as to the operation
of any flight.
Para. 2. Cancellation, Changes of Schedule, etc.
(a) Disruption due to Weather
If Carrier cancels, terminates, diverts, postpones or delays a flight, and is unable
to provide previously confirmed space, fails to stop at a passenger's stopover or
destination point, or causes the passenger to miss a connecting flight on which
he holds a reservation, Carrier shall, with due consideration to the passenger's
reasonable interests, either:
1. carry the passenger on another of its scheduled passenger services on which space
is available; or
2. re-route the passenger to the destination indicated on the ticket or applicable
portion thereof by its own
scheduled services or the scheduled services of another carrier, or by means of
surface transportation. No additional charges that may be applicable for the rerouting
involving another carrier will be absorbed and the passenger is liable for any of
the additional charges on other carriers.
3. make a refund in accordance with the provisions of Article 11 Paragraph 3.
4. Provide one night hotel accommodation and meals to enable the passenger on the
next available flight.
(b) Disruption due to Technical.
If Carrier cancels, terminates, diverts, postpones or delays a flight due to technical
reasons and is unable to provide previously confirmed space, fails to stop at a
passenger's stopover or destination point, or causes the passenger to miss a connecting
flight on which he holds a reservation, Carrier shall, with due consideration to
the passenger's reasonable interests, either:
1. carry the passenger on another of its scheduled passenger services on which space
is available; or
2. re-route the passenger to the destination indicated on the ticket or applicable
portion thereof by its own scheduled services or the scheduled services of another
carrier, or by means of surface transportation.
3. For technical disruptions leading to delays less than 24 hours, the sum of the
fare, excess baggage charge and any applicable service charge for the revised routing
if higher than the refund value of the ticket or applicable portion thereof, the
additional charges applicable for the rerouting involving another carrier will not
be absorbed by the carrier and the passenger is liable for any additional charges
on other carriers; or
4. If the technical disruption results in delay of more than 24 hours, the rerouting
charges or if any applicable service charge for the revised routing is higher than
the refund value of the ticket or applicable portion thereof, Carrier shall require
no additional fare or charge from the passenger, and shall refund the difference
if the fare and charges for the revised routing are lower; or
5. carrier will provide one night hotel accommodation and meals to enable the passenger
to travel on the next available flight; or
6. make a refund in accordance with the provisions of Article 11 Paragraph 3.
(c) Disruption due to Schedule Change
When circumstances so require, Carrier may without notice change schedule, cancel,
terminate, divert, postpone or delay any flight, substitute a different type of
aircraft, or omit a stopover or destination point. In any of these events, Carrier
shall carry, re-route or make a refund in accordance with the preceding Subparagraph
(b, point 3 to 6) and shall be under no further liability to the passenger.
(d) Disruption due to Load Penalty
If circumstances are such that the aircraft's weight limitations or seating capacity
would otherwise be exceeded, Carrier shall decide in its reasonable discretion which
passengers or items shall not be carried. In such event, Carrier shall carry, re-route
or make a refund to the affected passengers in accordance with Subparagraph (b,
point 3 to 6) above and shall be under no further liability to the passenger.
Para. 1. General.
On failure by Carrier to provide carriage in accordance with the contract of carriage,
or where a passenger requests a voluntary change of his arrangements, refund for
an unused ticket or portion thereof shall be made by Carrier in accordance with
this Article and with Carrier's Regulations.
Para. 2. Person to Whom Refund Will Be Made.
(a) Except as hereinafter provided in this Article, Carrier shall be entitled to
make refund either to the person named in the ticket, or to the person who has paid
for the ticket upon presentation of satisfactory proof.
(b) If a ticket has been paid for by a person other than the passenger named in
the ticket, and Carrier has indicated on the ticket that there is a restriction
on refund, Carrier shall make a refund only to the person paying for the ticket
or to that person's order.
(c) Except in the case of lost tickets, refunds will only be made on surrender to
Carrier of the passenger coupon or passenger receipt and surrender of all unused
(d) A refund made to anyone presenting the passenger coupon or passenger receipt
and all unused flight coupons and holding himself out as a person to whom refund
may be made in terms of Subparagraph (a) or (b) of this Paragraph shall be deemed
a proper refund and shall discharge Carrier from liability and any further claim
for refund from any person.
Para. 3. Involuntary Refunds.
If Carrier refuses carriage in accordance with Article 8 Paragraph 1 (subject to
Article 8 Paragraph 2) or in accordance with Article 9 Paragraph 3, or in any of
the events set out in Article 10 Paragraph 2, the amount of the refund shall be
calculated in accordance with Carrier's Regulations relating to refunds described
therein as "Involuntary Refunds". Carrier will furthermore refund to the passenger
any communications expenses paid by the passenger in accordance with Article 6 Paragraph
Para. 4. Voluntary Refunds.
If the passenger wishes a refund of his ticket for reasons other than those set
out in Paragraph 3, the amount of refund shall be calculated in accordance with
Carrier's Regulations relating to refunds based on specific periods described in
the “Tariff Manual”.
Para. 5. Refund on Lost Ticket.
If a ticket or portion thereof is lost, refund will be made on proof of loss satisfactory
to Carrier and upon payment of any applicable service charge, on condition (a) that
the lost ticket, or portion thereof, has not been used, previously refunded or replaced,
and (b) that the person to whom the refund is made undertakes, in such form as may
be prescribed by Carrier, to repay to Carrier the amount refunded in the event and
to the extent that the lost ticket or portion thereof is used by any person or that
refund thereof is made to any person in possession of the ticket.
Para. 6. Right to Refuse Refund.
(a) Carrier may refuse refund when application therefore is made later than three
months after the expiry of the validity of the ticket.
(b) Carrier may refuse refund on a ticket which has been presented to Carrier or
to government officials of a country as evidence of intention to depart there from,
unless the passenger establishes to Carrier's satisfaction that he has permission
to remain in the country or that he will depart there from by another carrier or
another means of transport.
Para. 7. Currency.
All refunds will be subject to government laws, rules and regulations or orders
of the country in which the ticket was originally purchased and of the country in
which the refund is being made. Subject to the foregoing provision, refunds will
be made in the currency in which the ticket was paid for, or, at the option of Carrier,
in the currency of the country where the ticket was purchased or where the refund
is being made, in an amount equivalent to the amount due in the currency originally
Para. 8. By Whom Ticket Refundable.
Refunds will be made only by the Carrier which originally issued the ticket, or
by its Agent, if so authorized, in accordance with Carrier's Regulations.
CONDUCT ABOARD AIRCRAFT
If the passenger conducts himself aboard the aircraft so as to endanger the aircraft
or any person or property on board, or obstructs the crew in the performance of
their duties, or fails to comply with any instruction of the crew, or behaves in
a manner to which other passengers may reasonably object, Carrier may take such
measures as it deems necessary to prevent continuation of such conduct, including
restraint of the passenger.
The passenger may not operate aboard the aircraft portable radios, electronic games
or transmitting devices including radio controlled toys and walkie-talkies. The
passenger shall not operate any other electronic devices on board without Carrier's
permission, except that hearing aids and heart pacemakers may be used.
ARRANGEMENTS BY CARRIER
If in the course of concluding the contract of carriage by air, Carrier also agrees
to make arrangements for the provision of additional services (such as hotel accommodation
and excursions trips on the ground), whether or not the cost of such arrangements
is for the account of Carrier, Carrier acts only as agent for the passenger and
is not liable to the passenger for any damage, loss or expense whatsoever arising
from or in connection with such arrangements.
Para. 1. General.
The passenger shall be solely responsible for complying with all laws, regulations,
orders, demands and travel requirements of countries to be flown from, into or over,
and with Carrier's Regulations and instructions. Carrier shall not be liable for
any aid or information given by any agent or employee of Carrier to any passenger
in connection with obtaining necessary documents or visas or complying with such
laws, regulations, orders, demands, and requirements, whether given in writing or
otherwise; or for the consequences to any passenger resulting from his failure to
obtain such documents or visas or to comply with such laws, regulations, orders,
demands, requirements, rules or instructions.
Para. 2. Travel Documents.
The passenger shall present all exit, entry, health and other documents required
by laws, regulations, orders, demands or requirements of the countries concerned,
and permit Carrier to take and retain copies thereof. Carrier reserves the right
to refuse carriage of any passenger who has not complied with applicable laws, regulations,
orders, demands or requirements or whose documents do not appear to be in order,
or who does not permit Carrier to take and retain copies thereof.
Para. 3. Refusal of Entry.
The passenger agrees to pay the applicable fare whenever Carrier, on government
order, is required to return a passenger to his point of origin or elsewhere owing
to the passenger's inadmissibility into a country, whether of transit or of destination.
Carrier may apply to the payment of such fare any funds paid to Carrier for unused
carriage, or any funds of the passenger in the possession of Carrier. The fare collected
for carriage to the point of refusal of entry or deportation will not be refunded
Para. 4. Passenger Responsible for Fines, Detention Costs, etc.
If Carrier is required to pay or deposit any fine or penalty or to incur any expenditure
by reason of the passenger's failure to comply with laws, regulations, orders, demands
and travel requirements of the countries concerned or to produce the required documents,
the passenger shall on demand reimburse to Carrier any amount so paid or deposited
and any expenditure so incurred. Carrier may use towards such expenditure any funds
paid to Carrier for unused carriage, or any funds of the passenger in the possession
Para. 5. Customs Inspection.
If required, the passenger shall attend inspection of his baggage, checked or unchecked,
by customs or other government officials. Carrier is not liable to the passenger
for any loss or damage suffered by the passenger through failure to comply with
Para. 6. Security Inspection.
The passenger shall submit to any security checks by government or airport officials
or by Carrier.
Carrier is not liable if it determines that what it understands to be applicable
law, government regulation, demand, order or requirement requires that it refuse
and it does refuse to carry a passenger.
Carriage to be performed by several successive Carriers under one ticket, or under
a ticket and any conjunction ticket issued in connection therewith, is regarded
as a single operation.
ADVICE TO INTERNATIONAL PASSENGERS ON LIMITATION
The Liability of each carrier involved in your journey will be determined by the
carrier’s own Conditions of Carriage. If we issue a ticket or check a baggage for
carriage on another carrier, we do so only as an agent for the other carrier, and
we carry no liability for this carriage. Our liability for the carriage of passengers
and baggage is governed by the Convention.
Passengers on a journey involving an ultimate destination or a stop in a country
other than the country of origin are advised that the provisions of the Warsaw Convention
may be applicable to the entire journey, including any portion entirely within the
country of origin or destination. For such passengers traveling by a carrier on
a journey not to, from, or having an agreed stopping place in the United States
of America, liability of the carrier for death or personal injury to passengers
is limited in most cases to approximately U.S. $ 10,000 or U.S. $ 20,000.
Additional protection can usually be obtained by purchasing insurance from a private
company. Such insurance is not affected by any limitation of the carrier’s liability
under the Convention. For further information please consult your Airline or Insurance
To the extent not in conflict with the foregoing and whether or not the Convention
(a) Carrier is liable only for damage occurring on its own line. A carrier issuing
a ticket or checking baggage over the lines of another carrier does so only as agent
for such other carrier. Nevertheless, with respect to checked baggage the passenger
shall also have a right of action against the first or last carrier.
(b) Carrier is not liable for damage to unchecked baggage unless such damage is
caused by the negligence of Carrier. If there has been contributory negligence on
the part of the passenger, Carrier's liability shall be subject to the applicable
law relating to contributory negligence.
(c) Carrier is not liable for any damage arising from its compliance with any laws
or government regulations, orders or requirements, or from failure of the passenger
to comply with the same.
(d) The liability of Carrier in the case of loss, damage or delay of checked baggage
shall be limited to 250 French gold francs or its equivalent (US equivalent approximately
$20) per kilogram. For the purposes of the Convention, if the weight of the baggage
is not recorded on the baggage check, it is presumed that the total weight of the
checked baggage does not exceed the applicable free baggage allowance for the class
of service concerned, as provided in Carrier’s Regulations. In the event of loss,
damage or delay of part of the checked baggage, the liability limit of Carrier shall
be reduced proportionately on the basis of weight to the part concerned.
(e) Carrier's liability shall not exceed the amount of proven damages. Carrier shall
furthermore not be liable for indirect or consequential damages.
(f) Carrier is not liable for injury to a passenger or for damage to a passenger's
baggage caused by property contained in such passenger's baggage. Any passenger
whose property causes injury to another person or damage to another person's property
or to the property of Carrier shall indemnify Carrier for all losses and expenses
incurred by Carrier as a result thereof.
(g) Carrier is not liable for damage to fragile or perishable items, money, jewellery,
precious metals, silverware, negotiable papers, securities or other valuables, business
documents, passports and other identification documents, samples, medicines or drugs,
which are included in the passenger's checked and carry-on baggage, whether with
or without the knowledge of Carrier.
(h) If a passenger is carried whose age or mental or physical condition is such
as to involve any hazard or risk to himself, Carrier shall not be liable for any
illness, injury or disability, including death, attributable to such condition or
for the aggravation of such condition.
(i) On failure of Carrier, otherwise than in circumstances referred to in Article
8 Paragraph 1, Article 9 Paragraph 3 or Article 10 Paragraph 2(b) or (c), to provide
space in the class of service for which a reservation has been duly made in accordance
with Article 6 hereof, Carrier's liability for damages for such failure shall be
limited to reimbursement of reasonable expenses of the passenger for accommodation,
meals, communications and ground transport to and from the airport, up to the time
when Carrier is able to provide such space either on another of its own services
or on the services of another carrier.
(j) Any exclusion or limitation of liability of Carrier shall apply to and be for
the benefit of agents, employees and representatives of Carrier and any person whose
aircraft is used by Carrier and such person's agents, employees and representatives.
The aggregate amount recoverable from Carrier and from such agents, employees, representatives
and persons shall not exceed the amount of Carrier's limit of liability.
Unless so expressly provided nothing herein contained shall waive any exclusion
or limitation of liability of Carrier under the Convention or applicable laws.
TIME LIMITATION ON CLAIMS AND ACTIONS
Para. 1. Notice of Claims.
No action shall lie in the case of damage to checked baggage unless the person entitled
to delivery complains to Carrier forthwith after the discovery of the damage immediately
upon arrival at the airport of destination. Every complaint must be registered with
the Carrier’s baggage service or staff(s).
Para. 2. Limitation of Actions.
Any right to damages shall be extinguished if an action is not brought on the date
of arrival at the destination, or from the date on which the aircraft ought to have
arrived, or from the date on which the carriage stopped.
MODIFICATION AND WAIVER
No agent, employee or representative of Carrier has authority to alter, modify or
waive any provision of these Conditions of Carriage or of Carrier's Regulations.