All Passengers are advised to reconfirm their flights at least 72 Hours before scheduled departure. Re-confirmation is important in case of any changes to your flight. This can be done by e-mail or you can directly call your sales agent through which you bought the tickets or call our toll free no 1300 (within Bhutan).
Unfortunately, we may not make a group reservation online. However if you contact nearest Drukair Sales Offices we try and assist you in making your group reservation.
Reservations consisting of 10 or more passengers are handled as group reservations.
Visa, Master Cards and International credit card is acceptable.
No, at the moment Drukair does not have the online seating facility. Kindly, inform your seat preference to our staff members at the check-in counter.
No, you cannot use someone else card to make the booking online.
Yes, you can upgrade to Business class, subject to seat availability upon payment.
For international flights, it is recommended
to arrive at airport 2(two) hours before the scheduled departure time of your flight.
For domestic flights this duration is 1(one) hour. Only for Kathmandu and Delhi you have to report 3 (three) hours prior to departure.
For domestic flights: 45 minutes before
the scheduled departure time of your flight.
For international flights: 60 minutes before the scheduled departure time of your flight.
Due to the precarious weather situation, (just in case your flight is canceled or delayed) we recommend you to plan for a 24-hour layover especially for connecting flights.
You can contact our toll free no (in-country) 1300 for information regarding flight bookings and reservations.
Our offices in Thimphu and Paro are open from 9:00AM to 5:00PM (weekdays) and from 10:00AM to 1:00PM (weekends). However, reservation and ticketing transactions are done till 4:00PM (weekdays) and12:00PM (weekends). Please note the City office timing depends on the flight schedule. For stations office the timing is as follows:
|STATIONS||CITY OFFICE TIMING||WEEKENDS|
|OPENING TIME||CLOSING TIME||OPENING TIME||CLOSING TIME|
|Bangkok||09:00 AM||05:00PM||10:00 AM||01:00 PM|
|Kolkata||09:00 AM||05:00PM||09:00 AM||01:00 PM|
|Delhi||09:00 AM||05:00PM||10:00 AM||01:00 PM|
|Kathmandu||09:30 AM||05:30PM||10:00 AM||01:00 PM|
|Dhaka||09:00 AM||05:00PM||09:00 AM||05:00 PM|
|Guwahati||09:00 AM||04:00PM||09:00 AM||01:00 PM|
|Singapore||10:00 AM||06:00PM||10:00 AM||02:00 PM|
|Bagdogra||10:00 AM||05:00PM||10:00 AM||02:00 PM|
|Mumbai||10:00 AM||05:00PM||10:00 AM||02:00 PM|
No, we do not have the facility to pre-check in at the moment.
What are the guidelines for traveling on Drukair while pregnant?
On international routes your free baggage allowance is 30kgs for economy class and 40 kgs for Business class. An infant under 2years of age and not occupying a seat is not entitled to baggage allowance.
If you have connecting flights and your baggage has to be checked in to final destination, please inform at the check-in counter before checking your luggage. Baggage Check-in is only available, with an agreement airline.
To comply with the security regulations, passengers may carry only one hand baggage. Its sum of three dimensions (length, breadth and height) should not exceed 100 cm and the weight should not exceed more than 5kg. The hand baggage may comprise:
For safety reasons, dangerous articles listed below, must not be carried in passenger’s baggage.
I have purchased a ticket from travel agency. Can I obtain refund from Drukair’s Sales Office’s? No, only for tickets purchased from our sales office you can obtain refund otherwise you will have to obtain refund from your Travel agency.
For tickets bought on line through credit cards please visit our homepage and cancel your booking under manage your PNR. Once your ticket is cancelled your refund will be processed and your money will be credited within 14 working days.
Tickets bought through agents, refund will also have to be made through agents only.
COUNTER /WALK IN REFUND:
If you bought tickets directly through Drukair kindly visit the office from where your tickets where purchased for refund.
Kindly write to firstname.lastname@example.org or visit our office in Thimphu/Paro.
You may register online on our program website at happiness.drukair.com.bt and requirements
are that you should be at least 12 years of age holding a valid ID proof document
of any nationality.
The accepted ID proof documents are:
To ensure that you earn Miles on all your flights with Drukair, please quote your
registered mobile number or your membership card number at the check-in counter.
You can also claim your missing miles on unrecorded flights undertaken within 3 months from the current date, online, by logging in to your account with your registered mobile number and your 4 digit PIN code, from the ‘Claim Missing Miles’ tab.
If your flight was undertaken before 3 months from the current date (after 10th November, 2014), please make your request for mileage claim at our sales offices with the following documentation:
To book a Happiness Reward Ticket, please visit our Sales Offices with your Membership Card and your registered ID proof document.
To check availability and request an upgrade, please contact a representative at the check-in on the day of departure.