Program Terms & Conditions

PROGRAM TERMS AND CONDITIONS

The terms and conditions of the program which explains the nature and scope of the relationship between HappinesSMiles Program, the frequent flyer program of Drukair, Royal Bhutan Airlines, and a member of the program are detailed hereunder. The terms and conditions are subject to change from time to time.

1. To participate in the Program, the applicant must be at least 12 years of age or older holding a valid passport of any nationality.
2. Only an individual can be enrolled as a member per account.
3. Miles can be earned on all scheduled Drukair flights except on unused, forfeited, refunded, discounted, free, no value, denied boarding, barter, infant fares, and on all non-revenue tickets.
4. Miles accumulated on Drukair is determined by the distance travelled and the class of service availed.
5. Members receive mileage credit based on distance between origin and destination of Drukair operated flights as determined by Drukair.
6. All travel documentation, including tickets, boarding passes, electronic ticket payment and other payment receipts should be retained until miles has been credited to your account.
7. It is the responsibility of each Member to present their membership card / quote their membership number during ticketing or at the airport check-in counter in order to help ensure that all miles have been credited.
8. Miles can be accumulated solely by the enrolled member who travels, regardless of who pays for the ticket, and cannot be combined with or transferred to the accounts of other members.
9. Membership and accrued Miles are non-transferable from one member to another under any circumstances. However, a member can redeem Miles for an award travel and award upgrade to the member’s beneficiaries (Family members and Friends).
   1. Any redemptions for beneficiaries have to be submitted with a duly signed authorization letter or an email authorization from the member’s registered email to use miles from the member’s account.
   2. Any redemption done by a representative should have an authorization letter from the member or an email authorization from the member’s registered email to use miles from the member’s account for the member themselves/for their beneficiaries.
10. The selling, purchasing, bartering, auctioning or exchanging of all HappinesSMiles Awards for compensation is strictly prohibited. Drukair reserves the right to withhold or confiscate the HappinesSMiles Award Documents, void all available Miles, close accounts, terminate membership, with or without notice, and take legal action in the event of any member found to be conducting a commercial transection with third parties involving HappinesSMiles Award Documents.
11. Drukair may change the HappinesSMiles Program rules, regulations, and benefits, conditions of membership, in whole or in part at any time with or without notice even though change may affect the value of the mileage or Awards already issued.
12. Drukair reserves the right to terminate the HappinesSMiles Program at any time.
13. Any disagreement with regard to the HappinesSMiles program shall be subject to the Laws of the Kingdom of Bhutan and referred to the Royal Court of Justice in Paro as the court of first instance.