Frequently Asked Questions

Reservation and Ticketing

All Passengers are advised to reconfirm their flights at least 72 Hours before scheduled departure. Re-confirmation is important in case of any changes to your flight. This can be done by e-mail or you can directly call your sales agent through which you bought the tickets or call our toll free no 1300 (within Bhutan).

Unfortunately, we may not make a group reservation online. However if you contact nearest Drukair Sales Offices we try and assist you in making your group reservation.

Reservations consisting of 10 or more passengers are handled as group reservations.

Visa, Master Cards and International credit card is acceptable.

No, at the moment Drukair does not have the online seating facility. Kindly, inform your seat preference to our staff members at the check-in counter.

No, you cannot use someone else card to make the booking online.

Yes, you can upgrade to Business class, subject to seat availability upon payment.

  1. For Students we offer 30% discount on the published fare.
  2. For Child we offer 33% discount on the published fare.
  3. For Infant we offer 90% discount on the published fare.
  4. To know more about these discounts please visit our conditions of carriage page on our website.

Travel Information

For international flights, it is recommended to arrive at airport 2(two) hours before the scheduled departure time of your flight.

For domestic flights this duration is 1(one) hour. Only for Kathmandu and Delhi you have to report 3 (three) hours prior to departure.

For domestic flights : 45 minutes before the scheduled departure time of your flight.

For international flights : 60 minutes before the scheduled departure time of your flight.

Due to the precarious weather situation, (just in case your flight is canceled or delayed) we recommend you to plan for a 24-hour layover especially for connecting flights.

You can contact our toll free no (in-country) 1300 for information regarding flight bookings and reservations.

Our offices in Thimphu and Paro are open from 9:00AM to 5:00PM (weekdays) and from 10:00AM to 1:00PM (weekends). However, reservation and ticketing transactions are done till 4:00PM (weekdays) and12:00PM (weekends). Please note the City office timing depends on the flight schedule. For stations office the timing is as follows:

STATIONS CITY OFFICE TIMING WEEKENDS
OPENING TIME CLOSING TIME OPENING TIME CLOSING TIME
Bangkok 09:00 AM 05:00PM 10:00 AM 01:00 PM
Kolkata 09:00 AM 05:00PM 09:00 AM 01:00 PM
Delhi 09:00 AM 05:00PM 10:00 AM 01:00 PM
Kathmandu 09:30 AM 05:30PM 10:00 AM 01:00 PM
Bodhgaya 09:00 AM 05:00PM OFF OFF
Dhaka 09:00 AM 05:00PM 09:00 AM 05:00 PM
Guwahati 09:00 AM 04:00PM 09:00 AM 01:00 PM
Singapore 10:00 AM 06:00PM 10:00 AM 02:00 PM
Bagdogra 10:00 AM 05:00PM 10:00 AM 02:00 PM
Mumbai 10:00 AM 05:00PM 10:00 AM 02:00 PM

No, we do not have the facility to pre-check in at the moment.

What are the guidelines for traveling on Drukair while pregnant?

  1. For Students we offer 30% discount on the published fare.
  2. For Child we offer 33% discount on the published fare.
  3. For Infant we offer 90% discount on the published fare.
  4. To know more about these discounts please visit our conditions of carriage page on our website.

Pets can only travel as a checked-in baggage. You will also need a health certificate of your pet.Also please note, the pet does not constitute as part of baggage allowance, and you have to pay excess baggage as per the rate.Please contact Reservations in advance so we can notify you of the rates and any requirements or travel changes that may affect you and your pet. Put the link from special assistance…

Customer Service

On international routes your free baggage allowance is 30kgs for economy class and 40 kgs for Business class. An infant under 2years of age and not occupying a seat is not entitled to baggage allowance.

If you have connecting flights and your baggage has to be checked in to final destination, please inform at the check-in counter before checking your luggage. Baggage Check-in is only available, with an agreement airline.

To comply with the security regulations, passengers may carry only one hand baggage. Its sum of three dimensions (length, breadth and height) should not exceed 100 cm and the weight should not exceed more than 5kg. The hand bag­gage may comprise:

  1. A lady’s handbag
  2. An overcoat or a wrap
  3. An umbrella or a walking stick
  4. A small camera and a pair of binoculars
  5. A reasonable amount of reading material for the flight
  6. For invalid, passengers, a fully collapsible invalid wheel chair and/or a pair of crutches.

All other items, such as typewriters, briefcases, overnight bags, personal radios, vanity cases, large cameras, etc. will be weighed with other baggage and will be subject to payment of excess baggage charges if the total weight exceeds the free baggage allowance.

For safety reasons, dangerous articles listed below, must not be carried in passenger’s baggage.

  1. Compressed gasses – (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders
  2. Corrosives such as acids, alkalis, mercury and wet cell batteries
  3. Explosives, munitions, fireworks and flares
  4. Flammable liquids and solids such as lighter fuel, matches, paints, thinners, fire-lighters
  5. Radioactive materials
  6. Brief-cases and attaché cases with installed alarm devices
  7. Oxidizing materials such as bleaching powder, peroxides
  8. Poisons and infectious substances such as insecticides, weed-killers and live virus materials
  9. Other restricted articles such as mercury, magnetized material, offensive or irritating materials.

Also carriages of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunition, and toy replicas are prohibited in the passenger cabin. Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes, and medicines containing alcohol, may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with the cargo regulations.

I have purchased a ticket from travel agency. Can I obtain refund from Drukair’s Sales Office’s? No, only for tickets purchased from our sales office you can obtain refund otherwise you will have to obtain refund from your Travel agency.

B2C :

For tickets bought on line through credit cards please visit our homepage and cancel your booking under manage your PNR. Once your ticket is cancelled your refund will be processed and your money will be credited within 14 working days.

AGENTS :

Tickets bought through agents, refund will also have to be made through agents only.

COUNTER / WALK IN REFUND :

If you bought tickets directly through Drukair kindly visit the office from where your tickets where purchased for refund.

Kindly write to Enquiry@drukair.com.bt or visit our office in Thimphu/Paro.

Products and Programs

You may register online on our program website at happiness.drukair.com.bt and requirements are that you should be at least 12 years of age holding a valid ID proof document of any nationality. The accepted ID proof documents are:

  1. Passport or,
  2. Citizenship ID Card (for Bhutanese nationals only) or,
  3. Voter ID (for Indian Nationals only).

To ensure that you earn Miles on all your flights with Drukair, please quote your registered mobile number or your membership card number at the check-in counter.

You can also claim your missing miles on unrecorded flights undertaken within 3 months from the current date, online, by logging in to your account with your registered mobile number and your 4 digit PIN code, from the ‘Claim Missing Miles’ tab.

If your flight was undertaken before 3 months from the current date (after 10th November, 2014), please make your request for mileage claim at our sales offices with the following documentation:

  1. A copy of the ticket
  2. Copies of the boarding passes

To book a Happiness Reward Ticket, please visit our Sales Offices with your Membership Card and your registered ID proof document.

To check availability and request an upgrade, please contact a representative at the check-in on the day of departure.

The existing miles will still be in your account after the upgrade unless if some of your miles are due for expiry and haven't been redeemed till date (miles accrued on/before 31 April 2016).

Miles validity continues to be 2 years as before. Additionally, the expiry date will be rounded off to month end to provide every little extra time possible. For example, miles accrued today on 23 March 2018 will expire, if not redeem, on 31 March 2020.

The program has been very much benefiting Drukair with the investment in the system upgrade itself being validation enough of the fact. Acknowledging your genuine concern for Drukair, our passengers and our continued growth, we assure you that with the upgrade, we are only moving towards our goal of improving our services.