Frequently Asked Questions

Reservation and Ticketing

All Passengers are advised to reconfirm their flights at least 72 Hours before scheduled departure. Re-confirmation is important in case of any changes to your flight. This can be done by e-mail or you can directly call your sales agent through which you bought the tickets or call our toll free no 1300 (within Bhutan).

Unfortunately, we may not make a group reservation online. However if you contact nearest Drukair Sales Offices we try and assist you in making your group reservation.

Reservations consisting of 10 or more passengers are handled as group reservations.

Visa, Master Cards and International credit card is acceptable.

Yes, you can choose your seat but only during the web check in process i.e., 24 hrs prior to your departure time ex Paro at the moment.

No, you cannot use someone else card to make the booking online.

Yes, you can upgrade to Business class, subject to seat availability upon payment.

  1. For Students we offer 30% discount on the published fare.
  2. For Child we offer 33% discount on the published fare.
  3. For Infant we offer 90% discount on the published fare.
  4. To know more about these discounts please visit our conditions of carriage page on our website.

Note: The excess baggage rate is subject to change without prior notice.

Sectors Rates
BAGDOGRA-BANGKOK INR(Indian Rupee)  154/Kg
BAGDOGRA-PARO INR(Indian Rupee)  75/Kg
BANGKOK-BAGDOGRA THB (Thai Baht) 175/KG
BANGKOK-BODHGAYA THB(Thai Baht) 175/Kg
BANGKOK-DHAKA THB(Thai Baht)  175/Kg
BANGKOK-GUWAHATI THB(Thai Baht) 175/Kg
BANGKOK-KOLKATA THB (Thai Baht) 200/Kg
BANGKOK-PARO THB (Thai Baht) 175/Kg
BODHGAYA-BANGKOK INR (Indian Rupee) 320/Kg
BODHGAYA-PARO INR(Indian Rupee)95/Kg
BUMTHANG-GELEPHU BTN (Bhutanese Ngultrum)  65/Kg
BUMTHANG-PARO BTN (Bhutanese Ngultrum)  88/Kg
BUMTHANG-YONPHULA BTN (Bhutanese Ngultrum)  65/Kg
DELHI-KATHMANDU INR (Indian Rupee) 100/Kg
DELHI-PARO INR(Indian Rupee) 170/Kg
DHAKA-BANGKOK USD (US Dollar) 4/Kg
DHAKA-PARO BDT (Bangladeshi Taka) 150/Kg
GELEPHU-BUMTHANG BTN (Bhutanese Ngultrum)  65/Kg
GELEPHU-PARO BTN (Bhutanese Ngultrum)  88/Kg
GELEPHU-YONPHULA BTN (Bhutanese Ngultrum)  65/Kg
GUWAHATI-BANGKOK INR (Indian Rupee) 150/Kg
GUWAHATI-PARO INR(Indian Rupee) 75/Kg
KATHMANDU-DELHI NPR (Nepalese Rupee) 160/Kg
KATHMANDU-PARO NPR(Nepalese Rupee) 150/Kg
KOLKATA-BANGKOK INR(Indian Rupee) 250/Kg
KOLKATA-PARO INR (Indian Rupee) 95/Kg
KOLKATA-SINGAPORE INR (Indian Rupee) 450/Kg
PARO-BAGDOGRA BTN(Bhutanese Ngultrum)  75/Kg
PARO-BANGKOK BTN Bhutanese Ngultrum)  185/kg
PARO-BODHGAYA BTN(Bhutanese Ngultrum)95/Kg
PARO-BUMTHANG: BTN (Bhutanese Ngultrum) 88/Kg
PARO-DELHI BTN(Bhutanese Ngultrum)  170/Kg
PARO-DHAKA BTN (Bhutanese Ngultrum) 95/Kg
PARO-GELEPHU BTN (Bhutanese Ngultrum)  88/Kg
PARO-GUWAHATI BTN(Bhutanese Ngultrum) 75/Kg
PARO-KATHMANDU BTN(Bhutanese Ngultrum) 95/Kg
PARO-KOLKATA BTN(Bhutanese Ngultrum) 95/Kg
PARO-SINGAPORE USD(US Dollar) 10/Kg
PARO-YONPHULA BTN (Bhutanese Ngultrum) 88/Kg
SINGAPORE-KOLKATA SGD (Singapore Dollar) 12/K
SINGAPORE-PARO SGD(Singapore Dollar) 14/Kg
YONPHULA-PARO BTN (Bhutanese Ngultrum) 88/Kg
YONPHULA-BUMTHANG BTN (Bhutanese Ngultrum) 65/Kg
YONPHULA-GELEPHU BTN (Bhutanese Ngultrum) 65/Kg

Note: The Airport upgradation rate is subject to change without prior notice.

Sectors Rates
BAGDOGRA-BANGKOK USD(US Dollar) 95
BAGDOGRA-PARO: USD(US Dollar) 40
BANGKOK-BAGDOGRA USD(US Dollar) 140
BANGKOK-BAGDOGRA USD(US Dollar) 140
BANGKOK-BODHGAYA USD(US Dollar) 120
BANGKOK-DHAKA USD(US Dollar) 120
BANGKOK-GUWAHATI: USD(US Dollar) 140
BANGKOK-KOLKATA USD(US Dollar) 130
BANGKOK-PARO USD(US Dollar) 140
BODHGAYA-BANGKOK USD(US Dollar) 180
BODHGAYA-PARO USD(US Dollar) 145
DELHI-KATHMANDU USD(US Dollar) 70
DELHI-PARO: USD(US Dollar) 100
DHAKA-BANGKOK: USD(US Dollar) 75
DHAKA-PARO USD(US Dollar) 90
GUWAHATI-BANGKOK USD(US Dollar) 100
GUWAHATI-PARO USD(US Dollar) 40
KATHMANDU-DELHI USD(US Dollar) 80
KATHMANDU-PARO USD(US Dollar) 90
KOLKATA-BANGKOK USD(US Dollar) 115
KOLKATA-PARO USD(US Dollar) 90
KOLKATA-SINGAPORE USD(US Dollar) 195
PARO-BAGDOGRA USD(US Dollar) 45
PARO-BANGKOK USD(US Dollar) 105
PARO-BODHGAYA USD(US Dollar) 70
PARO-DELHI USD(US Dollar) 95
PARO-DHAKA USD(US Dollar) 70
PARO-GAUWHAT USD(US Dollar) 45
PARO-KATHMANDU USD(US Dollar) 70
PARO-KOLKATA USD(US Dollar) 70
PARO-SINGAPORE USD(US Dollar) 195
SINGAPORE-KOLKATA USD(US Dollar) 190
SINGAPORE-PARO USD(US Dollar) 210

Travel Information

For International flights, the check-in counter opens 3hrs prior to departure time and closes 1 hour prior to departure time.
For domestic flights, the check-in counter opens 2hrs prior to departure time and closes 30 minutes prior to departure time.

For domestic flights : 45 minutes before the scheduled departure time of your flight.

For international flights : 60 minutes before the scheduled departure time of your flight.

Due to the precarious weather situation, (just in case your flight is canceled or delayed) we recommend you to plan for a 24-hour layover especially for connecting flights.

You can contact our toll free no (in-country) 1300 for information regarding flight bookings and reservations.

Our offices in Thimphu and Paro are open from 9:00AM to 5:00PM (weekdays) and from 10:00AM to 1:00PM (weekends). However, reservation and ticketing transactions are done till 4:00PM (weekdays) and12:00PM (weekends). Please note the City office timing depends on the flight schedule. For stations office the timing is as follows:

STATIONS CITY OFFICE TIMING WEEKENDS
OPENING TIME CLOSING TIME OPENING TIME CLOSING TIME
Bangkok 09:00 AM 05:00PM 10:00 AM 01:00 PM
Kolkata 09:00 AM 05:00PM 09:00 AM 01:00 PM
Delhi 09:00 AM 05:00PM 10:00 AM 01:00 PM
Kathmandu 09:30 AM 05:30PM 10:00 AM 01:00 PM
Bodhgaya 09:00 AM 05:00PM OFF OFF
Dhaka 09:00 AM 05:00PM 09:00 AM 05:00 PM
Guwahati 09:00 AM 04:00PM 09:00 AM 01:00 PM
Singapore 10:00 AM 06:00PM 10:00 AM 02:00 PM
Bagdogra 10:00 AM 05:00PM 10:00 AM 02:00 PM
Mumbai 10:00 AM 05:00PM 10:00 AM 02:00 PM

No, we do not have the facility to pre-check in at the moment.

Once an uncomplicated pregnancy enters its 28th week, expectant mothers are required to carry a Completed MEDIF form signed by their midwife/doctor. This completed letter should be dated within 2 weeks of the booked flight.

KB reserves the right to refuse travel of an expectant mother over 28 weeks pregnant who does not present a completed “fit to fly" letter from their midwife/doctor at either the bag drop desk and/or the boarding gate.

For an uncomplicated single pregnancy, travel is not permitted beyond the end of the 36th week of pregnancy. For an uncomplicated twins, triplets’ etc. pregnancy, travel is not permitted beyond the end of the 32nd week of pregnancy.


Pets can only travel as a checked-in baggage. You will also need a health certificate of your pet.Also please note, the pet does not constitute as part of baggage allowance, and you have to pay excess baggage as per the rate.Please contact Reservations in advance so we can notify you of the rates and any requirements or travel changes that may affect you and your pet. Put the link from special assistance…

You must provide MEDIF form filled in and signed by the concerned doctor at the time of reservation

MEDIF form - Click Here!

You can bring medium-sized instruments into the cabin as paid carry-on baggage/ unchecked baggage on each type of aircraft by placing in the closed overhead rack, size as following;

  • ATR = Maximum dimension 7.5 x 13.5 x 6 inches
  • A319 = Maximum dimension 7.5 x 13.5 x 6 inches.

However, if you carry as a checked baggage, you need to take note of following conditions.

  • The musical instrument must be kept in suitable packed, size as following (compartment size of its aircraft type);
  • Maximum dimension of package: 50x100x50 cm for ATR & 145x160x110 cm for A319.

If in excess of normal checked Baggage / carry-on baggage allowance, excess baggage rates apply.

Customer Service

On international routes your free baggage allowance is 30kgs for economy class and 40 kgs for Business class. An infant under 2years of age and not occupying a seat is not entitled to baggage allowance.

If you have connecting flights and your baggage has to be checked in to final destination, please inform at the check-in counter before checking your luggage. Baggage Check-in is only available, with an agreement airline.

To comply with the security regulations, passengers may carry only one hand baggage. Its sum of three dimensions (length, breadth and height) should not exceed 100 cm and the weight should not exceed more than 5kg. The hand bag­gage may comprise:

  1. A lady’s handbag
  2. An overcoat or a wrap
  3. An umbrella or a walking stick
  4. A small camera and a pair of binoculars
  5. A reasonable amount of reading material for the flight
  6. For invalid, passengers, a fully collapsible invalid wheel chair and/or a pair of crutches.

All other items, such as typewriters, briefcases, overnight bags, personal radios, vanity cases, large cameras, etc. will be weighed with other baggage and will be subject to payment of excess baggage charges if the total weight exceeds the free baggage allowance.

For safety reasons, dangerous articles listed below, must not be carried in passenger’s baggage.

  1. Compressed gasses – (deeply refrigerated, flammable, non-flammable and poisonous) such as butane, oxygen, liquid nitrogen, aqualung cylinders
  2. Corrosives such as acids, alkalis, mercury and wet cell batteries
  3. Explosives, munitions, fireworks and flares
  4. Flammable liquids and solids such as lighter fuel, matches, paints, thinners, fire-lighters
  5. Radioactive materials
  6. Brief-cases and attaché cases with installed alarm devices
  7. Oxidizing materials such as bleaching powder, peroxides
  8. Poisons and infectious substances such as insecticides, weed-killers and live virus materials
  9. Other restricted articles such as mercury, magnetized material, offensive or irritating materials.

Also carriages of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunition, and toy replicas are prohibited in the passenger cabin. Medicines and toiletries in limited quantities, which are necessary or appropriate for the passenger during the journey, such as hairsprays, perfumes, and medicines containing alcohol, may be carried. Many of these listed articles can be carried as air cargo provided they are packed in accordance with the cargo regulations.

I have purchased a ticket from travel agency. Can I obtain refund from Drukair’s Sales Office’s? No, only for tickets purchased from our sales office you can obtain refund otherwise you will have to obtain refund from your Travel agency.

B2C :

For tickets bought online through credit cards, please visit our homepage and cancel your booking under manage your PNR. Once your ticket is cancelled your refund will be processed and your money will be credited within 14 working days.

AGENTS :

Tickets bought through agents, refund will also have to be made through agents only.

COUNTER / WALK IN REFUND :

If you bought tickets directly through Drukair kindly visit the office from where your tickets where purchased for refund.

Kindly write to enquiry@drukair.com.bt or visit our office in Thimphu/Paro.

Yes, laptops are part of the hand baggage allowance.

If you change the travel date before 4 days and above, no fee or charge is payable. (Date shall be calculated 3 days before the departure date)

If you change the travel date 3 days or less, you need to pay USD 20 (twenty).

If no show/ date change made on the departure day, you need to pay USD 50 (fifty)

You can avail refund as per the following conditions:

  • i) 90% refund permitted for the ticket cancelled more than 30 days from date of travel.
  • ii) 75% refund permitted for the ticket cancelled from 10-29 days from date of travel
  • iii) 50% refund permitted for the tickets cancelled from 04-09 days from date of travel.
  • iv) 03 days or less only tax refundable
  • v) For the rescheduled ticket only tax refundable.

Please ensure your baggage is sufficiently robust, well packed, and properly secured to withstand the usual rigors of air travel.

If, on arrival, you find that your baggage has been damaged, please contact our baggage service staff who will verify and fill up the Property Irregularity Report (PIR) Form. Please note that once you exit the airport without filing the PIR form, no claims shall be entertained.

Drukair ensures to deliver baggage on time following their flight. In the event that you arrive at your destination without your checked baggage, please contact our baggage service staff who will verify and fill up Off-Loaded Baggage Form. While our staff make efforts to investigate the whereabouts of your baggage, you will then be given a copy of Off-Loaded Baggage Form, which you can use to follow up the status of your baggage claim.

It is advisable to secure your boarding pass/stubs, ticket copy, and baggage tags. You may be required to produce a copy of your passport as well.

If your baggage has been declared lost despite our efforts to locate your baggage - a copy of your passport, passenger ticket receipt, boarding pass stub, and a Property Irregularity Report (PIR) Form will be required to support the claim and enable us to process the same.

In case an item has been left behind by the passenger on a flight upon disembarkation, the following policy shall be observed:

a. The policy is applicable only for those items traced by Drukair from the aircraft. For items left in the airport or elsewhere, the passenger can be guided to contact the relevant airport authority.

b. Under no circumstance shall a lost item be shipped/ delivered by Drukair. Passengers must contact the Arrivals staff in the airport and liaise with them to claim and collect the item.

c. The items will be store for 90 days after the date on which it was found and stored in the Baggage service office. No claims after 90 days will be entertained. You may also log on to our website and submit a search request by filling in the details of your flight and the missing item. Please email at lostandfoundservices@drukair.com.bt to search for your lost property or items left behind.

Products and Programs

You may register online on our program website at happiness.drukair.com.bt and requirements are that you should be at least 12 years of age holding a valid ID proof document of any nationality. The accepted ID proof documents are:

  1. Passport or,
  2. Citizenship ID Card (for Bhutanese nationals only) or,
  3. Voter ID (for Indian Nationals only).

To ensure that you earn Miles on all your flights with Drukair, please quote your registered mobile number or your membership card number at the check-in counter.

You can also claim your missing miles on unrecorded flights undertaken within 3 months from the current date, online, by logging in to your account with your registered mobile number and your 4 digit PIN code, from the ‘Claim Missing Miles’ tab.

If your flight was undertaken before 3 months from the current date (after 10th November, 2014), please make your request for mileage claim at our sales offices with the following documentation:

  1. A copy of the ticket
  2. Copies of the boarding passes

To book a Happiness Reward Ticket, please visit our Sales Offices with your Membership Card and your registered ID proof document.

To check availability and request an upgrade, please contact a representative at the check-in on the day of departure.

The existing miles will still be in your account after the upgrade unless if some of your miles are due for expiry and haven't been redeemed till date (miles accrued on/before 31 April 2016).

Miles validity continues to be 2 years as before. Additionally, the expiry date will be rounded off to month end to provide every little extra time possible. For example, miles accrued today on 23 March 2018 will expire, if not redeemed, on 31 March 2020.

The program has been very much benefiting Drukair with the investment in the system upgrade itself being validation enough of the fact. Acknowledging your genuine concern for Drukair, our passengers and our continued growth, we assure you that with the upgrade, we are only moving towards our goal of improving our services.